![]() If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. ![]() ![]() The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. ![]() Unfortunately, we cannot accept returns on sale items or gift cards. The products are still fit for their intended purpose, which is a fun collectable toy to play with or display. We will not be replacing or refunding products that have "minor variations". This can include but is not limited to paint defects and products flaws. These are all considered "minor variations". Īs a mass produced toy line, there are variations in the manufacturing process that do occur. You can always contact us for any return question at. We can evaluate the issue and make it right.Īs a retailer, we look over the products to ensure they the items are correct and discard any obviously defective items. We do not consider corner scuffs, dents, or folds as damage or defective. Please inspect your order upon receipt and contact us immediately if the item is damaged (see below) or if you receive the wrong item. The customer is responsible for return postage. Unreasonable returns policy - Please note that in purchasing the same product in quantities of 5 units or more you will NOT be eligible for returns on that particular product. Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you instructions on how and where to send your package. You’ll also need your purchasing details. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. If you need any more information about return policy please contact us.We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you do receive a damaged item, please do not dispose of this without prior written confirmation from us as we may require it returned (at our expense). Please note that we will only cover the cost of standard shipping for this. If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. We aim to process returns within 3 working days of receiving the item back. (This does not affect your statutory rights) If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. Goods must be returned in their original, sealed packaging and re-saleable. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. ![]() You then have a further 7 days to physically return the products. uk accepts returns on all orders, as long as you notify us within 30 days of receipt that you're wanting to return your order. If you would like to return your order, please contact us via email OR Live chat OR Phone prior to sending your parcel back. Orders worth over €150 will be taxed at the border and may possibly incur a customs handling fee in the receiving country, these charges will vary from country to country. Orders valued under €150 won’t be subject to VAT or duties as part of an agreed scheme between the UK and the EU. International Delivery: (Import duty fees may be applicable in some countries)Įxpress Delivery : 2-3 working days EU CUSTOMERS PLEASE NOTE: Delivery should normally take 1-2 working days. You will be given an estimated delivery date at the basket page.Įxpress delivery is available for £4.99. Delivery should normally take 3-4 working days depending on the time you place your order. Please note: Orders placed just before or during any UK Public Holidays may experience longer shipping times.īooghe offers Free UK standard shipping on all orders over £20. Orders placed on Friday (after 1:00pm) or anytime Saturday and Sunday will be dispatched on Monday. Orders after this threshold will be dispatched the next working day. Orders are usually dispatched the same day when placed before 1:00pm Mon-Fri. ![]()
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